Privacy Policy

This privacy policy sets out how Halcyon Vision Ltd (HVL) uses and protects any information that you provide when you use HVL services or website.

HVL is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using the services or website, then you can be assured that it will only be used in accordance with this privacy statement.

By visiting this website, you are accepting and consenting to the practices described in this Privacy Notice.

HVL may change this policy from time to time by updating this page/document. You should check this page to ensure that you are happy with any changes. This policy is effective from April 2021.

How we collect and use your information:

This privacy policy tells you what to expect when using services provided by HVL and the company website (www.halcyonvision.co.uk) and details how we use cookies to maintain services for visitors and users of our website.

Collecting Visitors Information

We collect information in a way which does not identify anyone unless this information is provided by you to us by other communications such as email, text or phone. When someone visits our web site we may collect standard Internet log information and details of visitor behaviour patterns. We do this to find out things such as the number of visitors to the various parts of the site, how long visitors stayed on pages and how the site was found. We do not make any attempt to find out the identities of individuals visiting our website. We will not associate any data gathered from this log information with any personally identifying information from any other source. 

What we collect

We may collect the following information:

  • Name
  • Contact information including phone or mobile number and address
  • Demographic information such as postcode, date of birth and requirements of the service.
  • Other information relevant to customer work engagement 
  • Your internet protocol address and details of your browsing activity during visits to our website
  • Records of correspondence with you whether by telephone, email, social media or otherwise.
  • Social media profile information, including profile name and picture.

What we do with the information we gather

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

  • Comply with any applicable law, legal process or enforcement by any regulatory body which is binding on HVL; 
  • Detect and protect against fraud or other security issues.
  • We may use the information to improve our products and services.

People Telephoning

When you call our telephone lines (land or mobile) we collect Calling Line Identification (CLI) information. We can use this information to help improve operational efficiency and allow us to call you back. 

Disclosure of Personal Information

In most circumstances we will not disclose personal data without consent. Where we need to disclose personal information to conduct our services and business operations and fulfil contractual obligations, we will only share personal details that are relevant and necessary to conduct such operations. If we need to use your personal information for an unrelated purpose, we will notify you and will explain the legal basis which allows us to do so.

Security

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect. If, at any point security is breached we will inform you of this.

We will never sell or disclose any information gathered from any source to individuals or third parties. The measures we use are designed to provide a level of security appropriate to the risk of processing your personal information and include:

  • Site access and IT access controls – only authorised personnel are able to gain access to premises, buildings and rooms where your information is stored electronically within our IT systems.
  • Controls – only authorised personnel are able to gain access to IT security controls – use of appropriate technology and security measures to ensure secure storage of your information.
  • Policies & procedures – comprehensive data protection and IT security policies and procedures setting out the way in which your information must be handled.
  • Training – delivery of ongoing data protection and IT security training to all staff handling your information.

Viruses, hacking and other offences

We will not be liable for any loss or damage caused by a distributed denial-of-service attack, viruses or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of our Website or to your downloading of any material posted on it or on any website linked to it.

Use of Cookies

When we provide services, we want to make them easy, useful and reliable. 

A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We may use traffic log cookies to identify which pages are being used. This helps us analyse data about webpage traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Accessibility

HVL is committed to providing a website that is accessible to the widest possible audience, regardless of technology or ability.We are actively working to increase the accessibility and usability of our website and in doing so adhere to many of the available standards and guidelines

Intellectual Property Rights

We are the owner or licensee of all intellectual property rights in our website and in the material published on it. Those works are protected by copyright and trademark laws and treaties around the world. All such rights are reserved.

Controlling your personal information

You may choose to restrict the collection or use of your personal information in the following ways:

  • If you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes
  • If you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to us at head office address or emailing us at: contact@halcyonvision.co.uk
  • You can request that we remove or delete your personal information
  • Personal data are not kept longer than is necessary for their purpose. Paper records are incinerated, digital records are securely destroyed and emails securely archived.
  • We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information which we think you may find interesting if you tell us that you wish this to happen.
  • You may request details of personal information which we hold about you under the Data Protection Act 1998.

Your data protection rights

You have the right to:

If you would like a copy of the information held on you please write to the registered office address. If you believe that any information we hold is incorrect or incomplete or you would like it removed please write to us or email contact@halcyonvision.co.uk as soon as possible. We will promptly correct any information found to be incorrect.

HVL’s Terms and Conditions, Privacy/GDPR Policy, Complaints Procedure and Access to Ophthalmic Patient Records Policy are available on request.

Halcyon Vision Ltd Registered in Scotland No: SC 566063

Registered Office & Accounts: 30 Forrester Street, Falkirk, FK2 9FE Tel: 07590066208

Website: www.Halcyonvision.co.uk